🔄 Refund & Return Policy – Nutra Prime Store

At Nutra Prime Store, we prioritize customer satisfaction and ensure that you receive your products in perfect condition. Please read our policy carefully before placing an order.

🔁 Exchange Policy Only

We do not offer refunds or returns in cash. However, we provide product exchange only under specific conditions.

📦 Eligibility for Exchange

An exchange will only be accepted if:

• The product is damaged during delivery
• The issue is reported within 24 hours of delivery
• Proper evidence (unboxing video or clear images) is provided showing the damage
• The product is unused and in its original packaging

⏰ Reporting Time

• You must contact us within 24 hours of receiving the order
• Complaints received after 24 hours will not be accepted

📸 Required Evidence

To process an exchange request, you must provide:

• Clear photos of the damaged product
• Uncut unboxing video (preferred for faster approval)
• Order details (name, phone number, order ID)

🚚 Exchange Process

• Once your claim is verified, we will arrange a replacement product
• The replacement will be shipped within 3–5 working days
• No additional delivery charges will be applied for approved exchanges

❌ Non-Eligible Cases

Exchange will NOT be accepted if:

• Product is damaged due to customer misuse
• Request is made after 24 hours
• No valid proof is provided
• Product has been used or opened improperly

📞 Customer Support

For exchange requests or support, contact us:

• WhatsApp: [Insert Number]
• Email: [Insert Email]